What is the delivery charge?

For deliveries to the UK we charge a variable rate up to a maximum of £9 depending what you order, you will be able to see the exact delivery charge on the shopping cart page once you have added items to your basket. Depending on the contents of your order you can choose between Royal Mail or Interlink courier delivery, higher value orders and some heavier items can only be sent by Interlink courier.

For deliveries to Ireland we charge a flat rate of £19 for courier delivery.

Please note goods MUST be signed for and we will only deliver to the cardholders address or a confirmed PayPal address.

Can I collect my order?

No, we are an online retailer and your order will be dispatched directly from our warehouse. For security and insurance reasons we cannot permit collections from our warehouse.

How long till I get my stuff?

Orders placed before 12 noon are sent the same day (excluding weekends and bank holidays). For items sent by Interlink courier you should expect delivery the next working day after we have sent the order (applies to mainland UK only, two day service applies for Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands & Islands and Scilly Isles). All other orders are sent by Royal Mail 1st Class Recorded Delivery which should reach you within 3 working days.

What credit cards do you accept?

We accept all major credit and debit cards including Visa, Mastercard, American Express, Maestro and Delta. We also accept PayPal (confirmed delivery addresses only).
Credit card payments are powered by the SecureHosting payment system which means that your credit card details are fully encrypted using the most sophisticated e-payment software. Please Note - We do not accept any card issued outside the UK or Ireland.

How can I check on the status of my order?

We will email you with a tracking number when your order has been dispatched. You can also check your order status at any time by clicking on "My Account" at the top of the page where you can view the status of your present and past orders. Once your order status changes to "Dispatched" that means we have sent your order.

What happens if I am not in when Interlink or Royal Mail try and deliver my order?

If no one is in to accept your order then you will be left a card and the goods will be returned to your local depot. You may contact Interlink or Royal Mail as approriate to arrange a suitable redelivery date, or alternatively it may be possible to collect the order from your local depot (please confirm this with the depot first). Identification will be required if you want to collect from the depot.

Do your prices include VAT?

All of the prices that are shown on the website include UK VAT at the current rate and a full VAT invoice is provided with all orders.

What happens if the item I want is not available?

We try very hard to make sure that stock availability on our web site is accurate and up to date but very occasionally, due to unforseen problems, a product you have selected may be unavailable. If this is the case we will suggest an alternative or confirm when the product will be available or you may cancel the order.

What if I need technical help?

First check our Support Site, if you can't find the answer there email us at support@in-car-stuff.com and we will try to help (please include your invoice number or postcode and full name).

What if I need to make a return?

Should you need to make a return please email us for instructions and a return number at returns@in-car-stuff.com quoting your order number or invoice number.

How do I contact Customer Services?

Just email us at help@in-car-stuff.com

What do I do should I have a complaint?

We always strive to keep our customers happy but we are honest enough to admit that very occasionally things do go wrong. Should you in any way feel dissatisfied with any part of our service then please contact us at help@in-car-stuff.com.

What are the Sales department opening hours?

Our sales department is open to answer email Monday to Friday 9.00am - 6.00pm (excluding bank holidays), response times will vary depending on the current work load but we always try to reply within 24 hours.

What are your Terms & Conditions?

Click Here for our Terms & Conditions

What do I do if I'm having a problem with the website?

If you have encountered any problems with our web site please email them to webmaster@in-car-stuff.com