What is the delivery charge?
||We are now offering Free UK Delivery on all products with upgrades available at an extra charge. Orders will be dispatched by Royal Mail or Interlink Express.
||For deliveries to Ireland we charge a variable rate (depending on weight of order) for International Signed For delivery or a flat rate of £16 for courier delivery.
Please note goods MUST be signed for and we will only deliver to the cardholders address or a confirmed PayPal address.
Can I collect my order?
No, we are an online retailer and your order will be dispatched directly from our warehouse. For logistic, security and insurance reasons we cannot permit collections from our warehouse.
How long till I get my stuff?
For items sent by Interlink courier you should expect delivery the next working day after we have sent the order (applies to mainland UK only, two day service applies for Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands & Islands and Scilly Isles). All other orders are sent by Royal Mail First Class which should reach you within 3 working days of dispatch.
What credit cards do you accept?
We accept all major credit and debit cards including Visa, Mastercard, Maestro and JCB. We also accept PayPal instant payments.
How can I check on the status of my order?
We will email you to keep you informed of your orders progress and when it has been dispatched. You can also check your order status at any time by clicking on "My Account" at the top of the page where you can view the status of your present and past orders. Once your order status changes to "Dispatched" that means we have sent your order. For orders sent by courier we will email you with a tracking number when your order has been dispatched.
What happens if I am not in when Interlink or Royal Mail try and deliver my order?
If no one is in to accept your order then you will be left a card and the goods will be returned to your local depot. You may contact Interlink or Royal Mail as approriate to arrange a suitable redelivery date, or alternatively it may be possible to collect the order from your local depot (please confirm this with the depot first). Identification will be required if you want to collect from the depot.
What happens if the item I want is not available?
We try very hard to make sure that stock availability on our web site is accurate and up to date but very occasionally, due to unforseen problems, a product you have selected may be unavailable. If this is the case we will suggest an alternative or confirm when the product will be available or you may cancel the order.
What if I need technical help?
First check our Support Site, if you can't find the answer there email us at firstname.lastname@example.org and we will try to help (please include your invoice number or postcode and full name).
What if I need to make a return?
If you have a problem with a product please contact us at email@example.com. To return an unused item for a refund please email us for instructions and a return number at firstname.lastname@example.org quoting your order number or invoice number. Our return policy for order cancellations can be found here.
What do I do should I have a complaint?
We always strive to keep our customers happy but we are honest enough to admit that very occasionally things do go wrong. Should you in any way feel dissatisfied with any part of our service then please contact us at email@example.com.
What are the Sales department opening hours?
Our sales department is open to answer email Monday to Friday 10.00am - 6.00pm (excluding bank holidays), response times will vary depending on the current work load but we always try to reply within 24 hours.
What are your Terms & Conditions?
Click Here for our Terms & Conditions
What do I do if I'm having a problem with the website?
If you have encountered any problems with our web site please email them to firstname.lastname@example.org